Got a question? Find our FAQs here
Products Questions:
What materials do you use for your products?
The material we offen use are: Cardboard Or Paper board, Corrugadted Cardboard, Mangetic Closure, Special artpaper,, Plastic inserts or EVA Trays, Velvet or silk Lining, If you are not sure about these materials, you can take a photo of the product you want and send it to me. We will provide you with a professional response.
Are your products eco-friendly?
Yes, we use environmentally friendly materials. If you have specific requirements for the materials, please send us the details.
Can the makeup paper palettes hold both cream and powder products?
Typically, our eyeshadow palettes do not include cosmetics. We will send the boxes to the cosmetics factory of your choice for assembly. If needed, we can recommend cosmetics factories to you.
Customization:
Can I customize the design, size and color of the boxes?
The color, design, size, industry, and style of the boxes can all be customized according to your needs. If you are unsure, you can tell us what products you intend to package and any ideas you may have. We will assist you in product design and box craftsmanship.
Is there a minimum order quantity (MOQ) for custom orders?
Generally speaking, the minimum order quantity for the boxes is 1,000 pieces. The more you order, the cheaper the price, as many processes have start-up costs, such as printing fees, machine setup fees, foil stamping fees, die-cutting fees, and so on. Therefore, the larger the quantity, the lower the cost per box.
How can I provide my design? In what format it be?
You can send us your design through WeTransfer or email. Typically, design drafts are in formats such as AI, PDF, EPS, etc.
Pricing and Payment:
How is the pricing determined?
The factors that mainly affect the price are the craftsmanship, box type, printing, and quantity of the products. Especially the quantity of the products, as many processes have fixed costs, the more products you order, the lower the cost per product.
Are there any discounts for bulk orders?
Yes, the more you order, the cheaper the unit price will be, as the average cost of each step in the process will decrease.
What are the payment methods you accept?
Currently, the main payment method we use is T/T, with a 30%-50% down payment, and the balance to be paid in full before shipment. If you have other payment methods in mind, we can discuss them.
Production and Turnaround Time
What is the production lead time for my order?
For boxes with simple craftsmanship, the delivery time is approximately 10 days. For more complex handcrafted gift boxes, the delivery time is around 20 days.
Can you handle rush orders?
Yes we can. If your project timeline is tight, please let us know. We will prioritize your order, which will shorten the production cycle.
Do you have ready stock for immediate dispatch?
Yes. We have some eyeshadow boxes in stock that can be shipped immediately. Please contact me right away, and I will send you the stock styles and details
Shipping and Delivery:
How do you ship the products?
We will calculate the volume and total weight based on the order quantity and then provide a shipping plan. Generally speaking, if the volume is small and the goods are light, we recommend using express delivery. If the volume is large and the goods are heavy, we recommend sea freight. If you’re in a hurry, we can do a combination of air freight and sea freight. We have been working with our freight forwarder for over a decade, and we have competitive advantages in both shipping time and cost.”
What is the estimated delivery time?
For simple card boxes, the delivery time is 7-10 days. For more complex handmade boxes, it is 20-25 days.
Do you provide tracking details for shipments?
Yes, each batch of goods has a tracking number for inquiries.
Quality and Assurance:
How do you ensure the quality of products?
During the production process of bulk goods, quality control personnel will check after each process is completed. Once confirmed to be correct, the next process will be carried out. After the goods are produced, the quality control department will perform random checks. Only after passing the inspection will the goods be boxed. If needed, we can send a dozen or so bulk samples to the customer for confirmation, and only ship the goods once confirmed.
What happens if the products arrive damaged?
If you receive damaged goods, please provide videos and photos of the damaged items as soon as possible. We will promptly offer a solution. Generally, if the quantity is small, we will replace the damaged items for free in the next order. If the quantity is large, we will consider remaking the items
Samples:
Can I order samples before placing a bulk order?
We highly welcome you to order production samples before placing a bulk order. Generally, the production cycle for standard samples is 7-15 days.
How much do you charge for samples?
The sample fee varies according to different processes, ranging from $50 to $200. This is because the production process for standard samples is the same as that for bulk production. Different processes have different production workflows, which result in different sample fees
Is the sample fee refundable?
After placing an order, the sample fee will be directly deducted from the order amount.
Returns and refunds:
What is your return policy?
After confirming the order details, if there are printing issues or product quality problems caused by our company, please contact us. We will be responsible for the return.
In case of defects or discrepancies, how do you handle it?
We will provide free replacements or deduct the corresponding amount for the defective products from the next order.
Order Process:
How do I place an order?
After confirming the order details, we will provide you with a standard pre-production sample. Once the pre-production sample is confirmed, we will provide a contract. You can then pay the deposit according to the contract, and we will start production.
Can I change or cancel my order once it’s placed?
It depends on the stage of order production. If it’s in the early stages of production and no costs have been incurred, then changes or cancellations can be made. If it’s in the middle or later stages of production and you want to make changes, we will deduct the corresponding production costs and refund the remaining fees to you.”
After-sales Support.
Do you provide after-sales support?
If there are any quality issues within 2 years after the product is completed, please contact us promptly, and we will take full responsibility
Who can I contact for any post-purchase concerns?
Please contact us at info@cngreatpacking.com and we will respond within 24 hours